Privacy policy
Last updated 29 October 2026
What we collect
Traveller names, titles, dates of birth, your email and phone number, your trip details, and any documents you upload with a refund claim. Payment card details are collected and stored by Stripe, never by us.
Why we use it
To create your reservations, send you the booking codes, manage your subscription, handle refund claims and meet legal obligations.
Who we share it with
Duffel and the airlines and hotels needed to create each reservation; Stripe for payments; Cloudflare, which hosts the site and stores our data. We do not sell personal data.
How long we keep it
Reservation and subscription records are kept for as long as needed for accounting and legal requirements. Refund-claim documents are deleted once the claim is closed and any dispute period has passed.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing support@ticketreserved.com.
Cookies
We use a sign-in cookie for subscribers and a cookie that remembers your language. We do not use advertising cookies.